Slow_WinXP_Performance_001

Issue: Client in Grand Rapids called Wednesday and we got to him same day. Monday morning his Trend Micro AntiVirus software did not complete it's sweep. Later in the day, he attempted to view part of the Olympics at MSNBC.com. Prior to viewing a video, he was forced to download some type of a viewer. Performance went in the toilet. Nothing would open after this (either web or local files). I booted the machine onsite, was able to bring webpage up and then system locked up. Nothing funky in the system32 files that would suggest virus. 2 hours later and I am writing this post up on his well-performing Dell 630m.

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 2 hours

Performed: Shop

Watch_that_USB_001

Issue: Client in Grand Rapids called Tuesday late afternoon as a user had broken a wireless USB unit. Got onsite and replaced unit. Everything worked as expected. While onsite, another user commented that their USB printer was no longer functioning after a cleaning crew had remove their plugged in cable. After resolving this issue, another user approached and stated that he needed Microsoft Outlook set up to receive his e-mail.

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 1.5 hours

Performed: Onsite