Client_Cannot_Work_When_System_Down

Issue: Client in Lowell called Tuesday morning stating that her husband had tried to install some Anti=Virus software on her work at home computer. Soon after this she had no internet connectivity on her Windows Vista desktop. Since I was going to be headed out to the Lowell area for a 4PM appointment, I told her that I would either be there at 3:30 or 5:30 depending on how the rest of the day went. She was ecstatic that someone would come out to Lowell same day!

Got onsite at 4PM and had her issue resolved in 20 minutes. While onsite, I setup her new Linksys wireless router and another new Acer computer.

Got an e-mail from her today stating, "Thanks for coming in a days notice and fixing our computer! Not only were you fast but you were very, very reasonably priced! My boss is happy that I can now work, my husband us happy that it is over, and I am happy that everyone is happy!

Thanks again!"

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

Platform: PC

Timeframe: Scheduled

Resolution: Networking, New Install, troubleshooting.

Cost: 1 hour

Performed: Onsite

System_Cleanup_080813

Issue: Client here in Grand Rapids called on Tuesday and we scheduled for Wednesday. She had just bought a notebook from a big box company, a router and needed some tuning on her desktop which was running slow. Turns out she had installed McAfee Internet Security and, surprise, performance went South. She has gone so far as to order a higher speed connection from Charter in order to increase speed. Removal of McAfee and tuning resolves the issue. Her new HP notebook is a nice unit, running a AMD Turion 64 @ 2.00 and 3GB of RAM with Vista Premium.

Platform: PC

Timeframe: Scheduled

Resolution: Performance tune, scanned for viruses, patched and performance tuned.

Cost: 1.75 hours

Performed: Onsite