Gateway_3701_Virus_Infected

Issue: Client in Grand Rapids called Friday stating that XP Antivirus had gotten onto her computer. As a secondary problem, her DVD/CD burner built into her notebook no longer would open. We explained to her that a wipe and reload would probably be in the cards. She agreed. The virus had other ideas.

We preload our Windows CD with the latest patches from Microsoft. During the re-install, as these patches were being applied, the system would shutdown. Due to this fact we had to use a standard Windows XP CD and then patch the system afterward. This resolved the issue. Although the system work took over three hours, our charge to the client was 2 hours (our limit for this type of work).

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

We were also able to substitute in a working CD-rom from an IBM machine that worked with our clients Gateway so she now has a unit that opens!

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 2 hours

Performed: Shop

Services

Title: Virus and Spyware Removal
The problems, now grouped together as MALWARE, come in two levels.

The easier of the two take us an hour or less to remove.

The second becomes wrapped around the user's login script. This means that each time that the computer is booted, the virus is one of the first programs to launch; in the case of this infection, Nerdswarm re-installs Windows into a new folder, then we patch and system protect you so that going forward this infection does not occur.

Virus writers are generally dropping their programs into the SYSTEM32 folder, internet temporary folders and system restore files. All of these should be swept by your anti-virus if you are infected.

Windows_XP_Wont_Start

Issue: Our client in Grand Rapids called Friday as her computer was not able to boot at all. Each time she turned the computer on, it would shutdown as system was booting.

Platform: Windows

Timeframe: Scheduled

Resolution: Nerdswarm tech went onsite Saturday. He attempted to reinstall Windows XP on top of existing installation. Virus was blocking re-install. At this time, we decided to move client files off her system, scan them for virus, wipe hard drive, re-install Windows XP, and then move files back onto system. We are delivering system back to her on Sunday afternoon.

Cost: 2 hours

Performed: Onsite