Gateway_3701_Virus_Infected

Issue: Client in Grand Rapids called Friday stating that XP Antivirus had gotten onto her computer. As a secondary problem, her DVD/CD burner built into her notebook no longer would open. We explained to her that a wipe and reload would probably be in the cards. She agreed. The virus had other ideas.

We preload our Windows CD with the latest patches from Microsoft. During the re-install, as these patches were being applied, the system would shutdown. Due to this fact we had to use a standard Windows XP CD and then patch the system afterward. This resolved the issue. Although the system work took over three hours, our charge to the client was 2 hours (our limit for this type of work).

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

We were also able to substitute in a working CD-rom from an IBM machine that worked with our clients Gateway so she now has a unit that opens!

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 2 hours

Performed: Shop

Slow_WinXP_Performance_001

Issue: Client in Grand Rapids called Wednesday and we got to him same day. Monday morning his Trend Micro AntiVirus software did not complete it's sweep. Later in the day, he attempted to view part of the Olympics at MSNBC.com. Prior to viewing a video, he was forced to download some type of a viewer. Performance went in the toilet. Nothing would open after this (either web or local files). I booted the machine onsite, was able to bring webpage up and then system locked up. Nothing funky in the system32 files that would suggest virus. 2 hours later and I am writing this post up on his well-performing Dell 630m.

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 2 hours

Performed: Shop

Antivirus2009_post001

Issue:Client here in Grand Rapids called on Monday and stated that her PC was getting all kinds of pop-ups as soon as the machine was turned on. Got onsite sameday, diagnosed as an issue that could not be resolved in less than 30 minutes and brought the unit back to the shop for reload.

Platform: PC

Timeframe: Scheduled

Resolution: Reloaded unit, scanned for viruses, patched and performance tuned.

Cost: 2 hours

Performed: Shop