System_Cleanup_080813

Issue: Client here in Grand Rapids called on Tuesday and we scheduled for Wednesday. She had just bought a notebook from a big box company, a router and needed some tuning on her desktop which was running slow. Turns out she had installed McAfee Internet Security and, surprise, performance went South. She has gone so far as to order a higher speed connection from Charter in order to increase speed. Removal of McAfee and tuning resolves the issue. Her new HP notebook is a nice unit, running a AMD Turion 64 @ 2.00 and 3GB of RAM with Vista Premium.

Platform: PC

Timeframe: Scheduled

Resolution: Performance tune, scanned for viruses, patched and performance tuned.

Cost: 1.75 hours

Performed: Onsite

Antivirus2009_post001

Issue:Client here in Grand Rapids called on Monday and stated that her PC was getting all kinds of pop-ups as soon as the machine was turned on. Got onsite sameday, diagnosed as an issue that could not be resolved in less than 30 minutes and brought the unit back to the shop for reload.

Platform: PC

Timeframe: Scheduled

Resolution: Reloaded unit, scanned for viruses, patched and performance tuned.

Cost: 2 hours

Performed: Shop

Cannot_Make_Purchases

Issue:Client here in Grand Rapids called on Sunday and stated that her Mac was not allowing her to make purchases off internet websites. Additionally he husband could not connect to his Yahoo e-mail allow his account worked on all other computers.

Platform: Mac

Timeframe: Scheduled

Resolution: Client demonstrated that some website would allow purchases while other cleared cart prior to checkout. By changing cookies to allow in Safari preferences, issue was resolved. Never was able to find Ugg Roo Slippers for client. I think they stopped making them.

Cost: .5 hours

Performed: Onsite

Windows_XP_Wont_Start

Issue: Our client in Grand Rapids called Friday as her computer was not able to boot at all. Each time she turned the computer on, it would shutdown as system was booting.

Platform: Windows

Timeframe: Scheduled

Resolution: Nerdswarm tech went onsite Saturday. He attempted to reinstall Windows XP on top of existing installation. Virus was blocking re-install. At this time, we decided to move client files off her system, scan them for virus, wipe hard drive, re-install Windows XP, and then move files back onto system. We are delivering system back to her on Sunday afternoon.

Cost: 2 hours

Performed: Onsite