Client_Cannot_Work_When_System_Down

Issue: Client in Lowell called Tuesday morning stating that her husband had tried to install some Anti=Virus software on her work at home computer. Soon after this she had no internet connectivity on her Windows Vista desktop. Since I was going to be headed out to the Lowell area for a 4PM appointment, I told her that I would either be there at 3:30 or 5:30 depending on how the rest of the day went. She was ecstatic that someone would come out to Lowell same day!

Got onsite at 4PM and had her issue resolved in 20 minutes. While onsite, I setup her new Linksys wireless router and another new Acer computer.

Got an e-mail from her today stating, "Thanks for coming in a days notice and fixing our computer! Not only were you fast but you were very, very reasonably priced! My boss is happy that I can now work, my husband us happy that it is over, and I am happy that everyone is happy!

Thanks again!"

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

Platform: PC

Timeframe: Scheduled

Resolution: Networking, New Install, troubleshooting.

Cost: 1 hour

Performed: Onsite

HP7955

Issue: Client in Grand Rapids called today, Wednesday, in regards her computer running slow and warning her that she had 600 viruses. In order to expedite things (she needed the computer running today as she is a teacher and class prep is starting) I told her we could quickly re-install Windows on top of her existing machine. She lived along my route back to the shop. Our arrival time: 9:30, departure 11:00. There are a couple of loose ends to be fixed remotely but she is operating less than 2 hours after calling! Beat that Big Box Geeks!

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

Platform: PC

Timeframe: Emergency

Resolution: Identify, reload, troubleshooting.

Cost: 1.5 hours

Performed: Onsite

Watch_that_USB_001

Issue: Client in Grand Rapids called Tuesday late afternoon as a user had broken a wireless USB unit. Got onsite and replaced unit. Everything worked as expected. While onsite, another user commented that their USB printer was no longer functioning after a cleaning crew had remove their plugged in cable. After resolving this issue, another user approached and stated that he needed Microsoft Outlook set up to receive his e-mail.

Platform: PC

Timeframe: Scheduled

Resolution: Replacement, reload, troubleshooting.

Cost: 1.5 hours

Performed: Onsite

Cannot_Make_Purchases

Issue:Client here in Grand Rapids called on Sunday and stated that her Mac was not allowing her to make purchases off internet websites. Additionally he husband could not connect to his Yahoo e-mail allow his account worked on all other computers.

Platform: Mac

Timeframe: Scheduled

Resolution: Client demonstrated that some website would allow purchases while other cleared cart prior to checkout. By changing cookies to allow in Safari preferences, issue was resolved. Never was able to find Ugg Roo Slippers for client. I think they stopped making them.

Cost: .5 hours

Performed: Onsite

Windows_XP_Wont_Start

Issue: Our client in Grand Rapids called Friday as her computer was not able to boot at all. Each time she turned the computer on, it would shutdown as system was booting.

Platform: Windows

Timeframe: Scheduled

Resolution: Nerdswarm tech went onsite Saturday. He attempted to reinstall Windows XP on top of existing installation. Virus was blocking re-install. At this time, we decided to move client files off her system, scan them for virus, wipe hard drive, re-install Windows XP, and then move files back onto system. We are delivering system back to her on Sunday afternoon.

Cost: 2 hours

Performed: Onsite