System_Cleanup_080813

Issue: Client here in Grand Rapids called on Tuesday and we scheduled for Wednesday. She had just bought a notebook from a big box company, a router and needed some tuning on her desktop which was running slow. Turns out she had installed McAfee Internet Security and, surprise, performance went South. She has gone so far as to order a higher speed connection from Charter in order to increase speed. Removal of McAfee and tuning resolves the issue. Her new HP notebook is a nice unit, running a AMD Turion 64 @ 2.00 and 3GB of RAM with Vista Premium.

Platform: PC

Timeframe: Scheduled

Resolution: Performance tune, scanned for viruses, patched and performance tuned.

Cost: 1.75 hours

Performed: Onsite