HP7955

Issue: Client in Grand Rapids called today, Wednesday, in regards her computer running slow and warning her that she had 600 viruses. In order to expedite things (she needed the computer running today as she is a teacher and class prep is starting) I told her we could quickly re-install Windows on top of her existing machine. She lived along my route back to the shop. Our arrival time: 9:30, departure 11:00. There are a couple of loose ends to be fixed remotely but she is operating less than 2 hours after calling! Beat that Big Box Geeks!

As usual, if we do not get it fixed, the client is not charges and this work comes with out 21 day guarantee; if this issue returns within 21 day we come back and fix it for free!

Platform: PC

Timeframe: Emergency

Resolution: Identify, reload, troubleshooting.

Cost: 1.5 hours

Performed: Onsite