Windows_XP_Wont_Start

Issue: Our client in Grand Rapids called Friday as her computer was not able to boot at all. Each time she turned the computer on, it would shutdown as system was booting.

Platform: Windows

Timeframe: Scheduled

Resolution: Nerdswarm tech went onsite Saturday. He attempted to reinstall Windows XP on top of existing installation. Virus was blocking re-install. At this time, we decided to move client files off her system, scan them for virus, wipe hard drive, re-install Windows XP, and then move files back onto system. We are delivering system back to her on Sunday afternoon.

Cost: 2 hours

Performed: Onsite